For the Homeowner
Hardwood flooring is often the most eye catching and beautiful component in a new or existing home. It can also be the most expensive investment made in a renovation project. You may have had hardwood flooring as an upgrade in your newly constructed home, a new installation in your existing home or perhaps you recently had some hardwood floor refinishing done. Whatever the project, when there is a problem with the performance of your hardwood floor, you will want to find a solution quickly. In order to do that, you will need to have access to accurate information from the most reliable possible sources. You will also want to know that the information that you receive will correctly identify the causes of these problems.
Elliott & Associates will perform a site inspection followed by a confidential, detailed inspection report. We will employ all of the guidelines established by the hardwood flooring industry through the National Wood Flooring Association (NWFA) to determine the cause of the failure. These rules apply to Jobsite Preparation, Grading, Installation, Sanding and Finishing and Maintenance.
It is important to point out that the NWFA is recognized as the industry’s watchdog and highly regarded by wood flooring professionals throughout North America. Most of your current domestic suppliers are also members of the association. NWFA standards and guidelines are the hardwood flooring industry’s benchmarks for the proper installation and maintenance of wood floors.
For the Builder, Manufacturer and Distributor
Elliott & Associates Wood Flooring Inspection Service is available to you both as an information resource and as a tool to help you to manage one of your biggest headaches - claims resolution. Inspections and education are our first priorities. Since we are not involved in selling, we have no conflicts of interest with regard to the products that were used or who the suppliers might have been in a claim situation.
From time to time, you will encounter a hardwood floor that has a serious problem. Often the cause of this problem is not easy to determine or is misleading. That’s where I come in. There are a number of reasons why you should use our services. You will realize significant benefits if you…
1. Keep Elliott & Associates close at hand as an impartial third party resource. We can accurately determine the causes of any wood flooring
failure by using reliable testing methods and equipment.
2. Help minimize the effect on your bottom line from hardwood flooring claims by having Elliott & Associates educate your sales, customer
service and warranty department staff on the dos and don’ts of jobsite preparation and readiness.
3. Use Elliott & Associates to perform pre-installation jobsite evaluations.
About Elliott & Associates
For more than 25 years my work has involved me in all areas of the construction and building materials industries. 15 of those years have been dedicated to hardwood flooring. I have several certifications from the NWFA under my belt including Installation, Sanding, Finishing, Recoating, Certified Sales Counselling and Certified Wood Flooring Inspections. Elliott & Associates is also a certified inspector for the North American Laminate Flooring Association (NALFA)).
As a Sales Counselor, I conduct training seminars and courses for salespeople and warranty/claims department reps in the areas of jobsite conditions, identifying problems and problem resolution, maintenance, installation, sanding and finishing. All of the subject matter is in compliance with NWFA guidelines.
I look forward to working with you in the near future.
Tom Elliott,
CWFI, CSC
